Shipping Policy

At Myqvera™, we are committed to providing reliable and convenient shipping services for pet owners worldwide. This Shipping Policy explains our order processing, shipping methods, delivery times, and related information.

1. Order Processing Time

All orders are carefully prepared after payment confirmation.

• Order processing time: 1–3 business days
• Orders are processed Monday through Friday
• Processing may take longer during holidays or promotional periods

2. Shipping Time

Delivery times may vary depending on destination, shipping method, customs processing, and local carrier conditions.

• Estimated delivery time: 7–15 business days
• Tracking information will be provided after shipment
• Delivery times are estimates and are not guaranteed dates

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow several days for tracking information to become active after shipment.

4. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

If incorrect address information is provided, please contact Myqvera™ Customer Care as soon as possible.

We cannot guarantee address changes after an order has entered the shipping process.

5. Delayed or Lost Packages

Occasionally, packages may experience delays due to:

• Carrier delays
• Weather conditions
• Customs procedures
• Incorrect shipping information
• High-volume shopping periods

If your package has not arrived within the expected timeframe, please contact our support team and we will assist you.

6. Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on local regulations.

Any additional charges are the responsibility of the customer.

7. Order Changes and Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been shipped, changes or cancellations may no longer be possible.

8. Contact Myqvera™