Return & Refund Policy

At Myqvera™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Period

Customers may request a return within 30 days after receiving their order.

To qualify for a return, items must meet the requirements listed below.

2. Return Requirements

• Product must be unused and in original condition.
• Product packaging should remain intact.
• Customer must provide proof of purchase.
• Return requests must be submitted within the return period.

3. Pet Food Product Notice

For safety and hygiene reasons, opened pet food products may not be eligible for return.

If a product arrives damaged, incorrect, or defective, please contact Myqvera™ Customer Care with photos and order details.

4. Damaged or Incorrect Items

If you receive:

• Damaged products
• Incorrect products
• Missing items

Please contact us within 7 days after delivery. We will review your request and provide an appropriate solution.

5. Refund Process

Once your return request is approved and the item has been inspected, we will process your refund.

• Refunds are issued to the original payment method.
• Processing time depends on your payment provider.
• Customers will receive confirmation after refund completion.

6. Non-Refundable Situations

Refunds may not be available for:

• Products damaged due to improper use.
• Items returned without approval.
• Used or opened products that cannot be resold.
• Orders with incorrect customer information.

7. Return Shipping Costs

Unless the item is damaged, defective, or incorrectly shipped, customers may be responsible for return shipping costs.

8. Order Cancellation

If you wish to cancel an order, please contact us immediately.

Once an order has been processed or shipped, cancellation may no longer be possible.

9. Contact Myqvera™